Shipping policy
All orders on au.store.igarden.ai qualify for free shipping within the continental Australia.
Where does iGarden AU ship to?
Shipping is available only within continental Australia.
Additionally, we are unable to ship to military post boxes or the following areas: Tasmania, Norfolk Island, Christmas Island, Cocos (Keeling) Islands, Jervis Bay Territory, and any other external territories or remote locations not serviced by major carriers.
How long does delivery take?
Orders are typically processed and shipped within 48 business hours.
Once shipped, transit time varies by location and carrier but is usually 3–7 business days.
Total delivery time = processing time + shipping time = approximately 4–9 business days.
For pre-sale items, delivery time may vary and will depend on the product arrival date. Specific timing will be noted on the product page.
How will my package be shipped?
To ensure a fast delivery time, we work with several carriers, including Australia Post/StarTrack, FedEx, TNT, and Aramex.
Where do products ship from?
To ensure the fastest delivery, iGarden ships products from multiple warehouse locations across Australia. Your order will be dispatched from the warehouse nearest to your shipping address, depending on product availability. Since we only ships within Australia, so import taxes and duties do not apply.
Our primary shipping hubs are:
Sydney Warehouse
Address: 246 Miller Rd, Villawood NSW 2163, Australia
Melbourne Warehouse
42-62 Pound Road West, Dandenong South VIC 3175
Shipping Instructions
Make sure orders have the correct name, address, and contact information, so items are delivered successfully.
Please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, contact the iGarden Support Team at support@igarden.ai. Once submitted, iGarden will reply you within 24 hours.
Package Delays
While we strive to deliver all orders on time, occasional delays may occur due to factors beyond our control. These may include:
- Carrier-related delays (e.g., weather, staffing, volume)
- National holidays or peak seasons
- Natural disasters or extreme weather
- Logistics disruptions or route changes
- Unexpected warehouse processing delays
If your order is delayed, we will do our best to notify you via email and provide tracking updates as available. If your package has not arrived within 10 business days of shipment, please contact us at support@igarden.ai so we can investigate with the carrier.
FAQ
I ordered more than one item. Will they all be delivered at the same time?
We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used. Once an item has been shipped, you will receive a shipment notification email.
Can I change the delivery address of my package after it has been shipped out?
Unfortunately, we cannot change the shipment once the product is en route. If you would like to change the shipping address before shipping, please contact the iGarden Support Team at support@igarden.ai. Once submitted, iGarden will reply you within 24 hours.
Notes:
If the order is canceled by the customer more than 1 hour after placing an order, the customer must bear any return shipping fees that may apply.
If the wrong address or phone number is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. iGarden will not replace the order or issue a refund.
Additionally, iGarden is not liable for delays or failures in delivery caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters, extreme weather, or pandemics;
- Carrier delays, logistical disruptions, or customs hold-ups;
- Incorrect or insufficient address details provided by the customer.