iGardenrPoints Rewards Program Terms and Conditions

Last Updated: November 2026

Welcome to the iGarden Rewards Program (the “Program”). The Program is operated by iGarden (“iGarden,” “we,” “us,” or “our”).

These Terms & Conditions apply to all members participating in the Program. By creating an iGarden account, enrolling in the Program, or earning or redeeming iGarden Points (“GP”), you acknowledge that you have read, understood, and agreed to these Terms & Conditions, as well as our Privacy Policy and Terms of Service.

1. Eligibility & Account Management

1.1 Eligibility

The Program is open only to individuals who are at least 18 years old or have reached the age of legal majority in their country or region of residence, whichever is older.

Individuals who have not reached the age of legal majority may not independently register for or participate in the Program.

The Program is available only in countries and regions where permitted by applicable law. The Program is void where prohibited by law.

1.2 Free Membership

Enrollment in the iGarden Rewards Program is completely free, and no purchase is necessary to join. Users may enroll in the Program by creating an account on the official iGarden website.

1.3 Account Limitations

  • Each individual may register and maintain only one iGarden Rewards account.
  • Membership accounts are for personal use only and may not be transferred, sold, rented, or shared with others.
  • Points cannot be transferred, shared, or combined between different member accounts.
  • Members are responsible for ensuring that their account information is accurate and complete and for maintaining the confidentiality of their login credentials.

1.4 Account Updates & Cancellation

Members may update their personal account information through the available website features or contact iGarden Customer Support to request account cancellation.

Upon account cancellation, any unused points, pending points, and unredeemed rewards may be forfeited and cannot be recovered, except where otherwise required by applicable law.

2. Earning Points & Pending Period

Members can earn GP through qualifying purchases on the official iGarden website, completing designated engagement activities, and participating in referral promotions.

2.1 Earning Points Through Purchases

  • Members may earn GP on eligible purchases made through the official iGarden website in accordance with the current earning rules.
  • Points are calculated based on the actual amount paid for eligible products, after discounts and excluding shipping fees, taxes, and other non-product charges.
  • The applicable earning rates, promotional rewards, and eligible product categories are subject to the information displayed on the official iGarden website and in the Member Center.
  • Purchases made through unauthorized third-party channels are generally not eligible for this Program unless otherwise expressly stated by iGarden.

2.2 Order Points Pending Period

  • Points earned from purchases will be placed in Pending status after the corresponding order has been shipped.
  • Points will remain pending for 30 days from the shipment date and cannot be redeemed during this period.
  • After 30 days from shipment, points will automatically become Available, provided that the order has not been canceled, refunded, returned, or otherwise become ineligible for rewards.
  • For orders shipped in multiple packages, the pending period will be calculated based on the actual shipment date of the corresponding products. If the system only supports processing the entire order as a single transaction, the status and release date displayed in the system will apply.
  • iGarden reserves the right to temporarily delay points issuance for suspicious orders, transactions under review, or orders involving potential refund risks.

2.3 Earning Points Through Engagement Activities

Members may earn additional GP by completing designated activities displayed in the Member Center, including but not limited to:

  • Registering an iGarden membership account;
  • Following iGarden's official social media accounts;
  • Subscribing to iGarden marketing emails;
  • Submitting genuine product reviews or user-generated content (UGC);
  • Participating in official iGarden campaigns and other designated engagement activities.

Specific activities, reward amounts, participation requirements, and redemption limits are subject to the information displayed in the Member Center.

Certain activities may only be completed or claimed once. For activities requiring verification, members must complete the applicable verification process before points can be awarded.

iGarden reserves the right to withhold points from members who complete activities through false information, duplicate submissions, fake reviews, or other fraudulent or improper methods.

2.4 Points Crediting

Unless otherwise specified, points earned through engagement activities will be credited after the member completes the designated activity and passes the applicable verification process.

Points may take a reasonable amount of time to appear in a member's account due to system processing, third-party verification, or technical issues.

If expected points are not credited, members may contact iGarden Customer Support for assistance.

3. Referral Program (Refer & Earn)

3.1 Referral Eligibility

Existing members of the iGarden Rewards Program may invite eligible friends to join the Program using their unique referral links or other referral methods provided in the Member Center.

3.2 Referral Rewards

  • Referring members may earn GP when their referred friends complete a qualifying first purchase.
  • Referred friends may receive an exclusive discount on their first purchase.
  • The referral reward amount, discount value, eligible products, and other applicable conditions are subject to the details displayed on the referral page.

3.3 Referral Reward Processing

Referral points will enter the review process after the referred friend's qualifying first purchase is completed. Points will be issued after the order has been shipped for 14 days and successfully passes the applicable review.

If the referred order is canceled, refunded, returned, charged back, or otherwise becomes ineligible during the review period, iGarden reserves the right to cancel the corresponding referral reward.

3.4 Prohibited Referral Activities

The following activities are strictly prohibited:

  • Referring yourself or using another account to refer yourself;
  • Creating multiple fake accounts to obtain referral rewards;
  • Using false identities, contact information, or other fraudulent methods to participate in the referral program;
  • Distributing referral links through spam emails, unauthorized advertising, or other prohibited methods;
  • Manipulating the referral system or rewards mechanism through any other improper means.

If such activities are identified, iGarden reserves the right to cancel the relevant rewards, recover previously issued points, or suspend, restrict, or terminate the associated accounts depending on the severity of the violation.

4. Redeeming & Using Points

4.1 Redemption Options

iGarden GP can only be redeemed for designated rewards available in the Member Center, including but not limited to:

  • Product discount coupons;
  • Eligible accessories and replacement parts;
  • Exclusive membership benefits or services;
  • Other rewards officially offered by iGarden.

Available rewards, required points, eligibility conditions, and inventory are subject to the information displayed in the Member Center at the time of redemption.

4.2 Points Usage Restrictions

  • GP cannot be applied directly as a cash-equivalent discount or used to offset order totals at checkout.
  • Members must first redeem their points for designated rewards in the Member Center and then use those rewards according to the applicable redemption terms.
  • Discount coupons generated through point redemption may only be used within their specified scope and conditions.
  • Certain coupons may be subject to minimum purchase requirements, eligible product restrictions, expiration dates, or other limitations. Please refer to the applicable redemption page and coupon details.
  • Unless expressly permitted in the redemption terms, discount coupons and promotional offers cannot be combined.

4.3 Redemption Confirmation

  • Once a points redemption is confirmed, the points deducted are generally non-refundable and cannot be reinstated.
  • Redeemed rewards cannot be exchanged for cash, transferred, or sold.
  • Redeemed coupons and other benefits have no cash value and cannot be redeemed for cash.
  • If a system error results in duplicate point deductions, failed redemptions, or other abnormal deductions, members may contact iGarden Customer Support for review.

4.4 Reward Availability & Fulfillment

Physical rewards and designated benefits may be subject to inventory availability, geographic restrictions, product eligibility, and other applicable conditions. iGarden does not guarantee that all rewards will remain continuously available for redemption.

If a previously redeemed reward cannot be fulfilled due to stock shortages, product discontinuation, or other circumstances beyond the member's control, iGarden will provide a reasonable alternative or restore the corresponding points, as appropriate.

5. Points Expiration & Refund Policy

5.1 Points Expiration (365 Days)

  • Each GP becomes valid for 365 days from the date it is officially credited to the member's account as Available or issued as a reward.
  • Each batch of points has its own expiration date. Expiration is not determined by the member's most recent login or purchase date.
  • Points that remain unused after their expiration date will automatically expire and be deducted from the member's account.
  • Members can check their current points balance, transaction history, and applicable expiration dates in the Member Center.

5.2 Order Refunds & Returns

If a member requests an order cancellation, refund, or return, iGarden will adjust the corresponding points based on the actual refunded amount:

  • Order Cancellation: Pending points earned from a canceled order will be canceled.
  • Full Refund: All points earned from the refunded order will be deducted.
  • Partial Refund: Points will be deducted proportionally based on the actual refund amount and the original points-earning calculation.
  • Returns & Exchanges: If a return results in a refund, points will be adjusted based on the actual refunded amount. For exchanges without a refund, points will be handled according to the actual transaction circumstances.

If the relevant points have already been redeemed and the member does not have sufficient points remaining to cover the deduction, the member's points balance may become negative. Any points earned afterward will first be applied toward the negative balance.

5.3 Chargebacks & Suspicious Transactions

If an order is subject to a credit card chargeback, payment dispute, fraudulent transaction, or other payment irregularity, iGarden reserves the right to suspend, cancel, or recover the points and related rewards earned from that order.

6. Nature of Points & Account Violations

6.1 Points Have No Cash Value

GP represents membership rewards provided by iGarden and does not constitute cash, a deposit, currency, securities, or any other independently redeemable financial asset.

Points cannot be exchanged for cash, sold, transferred, inherited, or used in any unauthorized commercial transaction.

6.2 Prohibited Activities

Members must not obtain or use points through any of the following activities:

  • Registering fake accounts or creating duplicate membership accounts;
  • Using technical methods, system vulnerabilities, or other unauthorized means to generate points;
  • Engaging in fraudulent refunds, fake transactions, or referral abuse;
  • Submitting fake reviews or falsifying task completion records;
  • Engaging in any other activities that violate these Terms & Conditions or applicable laws.

6.3 Enforcement & Account Actions

If iGarden has reasonable grounds to believe that a member has engaged in points abuse, fraud, or other violations of these Terms & Conditions, we reserve the right to take one or more of the following actions depending on the nature and severity of the violation:

  • Suspend the issuance or redemption of relevant points;
  • Revoke improperly earned points or rewards;
  • Freeze or restrict the member's account;
  • Terminate the member's participation in the Program;
  • Take other necessary actions as permitted by applicable law.

Where reasonably practicable, iGarden will inform the affected member of the reason for any account restriction or points deduction.

7. Program Changes, Suspension & Termination

7.1 Changes to Program Rules

iGarden reserves the right to modify the Program in response to business operations, marketing activities, or changes in applicable laws. Such modifications may include, but are not limited to:

  • Points earning rates and reward rules;
  • Available activities and reward amounts;
  • Redemption requirements and reward types;
  • Points expiration periods;
  • Referral rewards and related eligibility requirements.

For material changes to the Program, iGarden will provide notice to members through the official website, Member Center, or other appropriate communication channels.

7.2 Program Suspension or Termination

iGarden reserves the right to suspend, modify, or terminate the Program to the extent permitted by applicable law.

In the event of significant changes or termination of the Program, iGarden will provide notice through the official website or other reasonable communication channels and handle members' existing points and unused rewards in accordance with applicable law.

7.3 Existing Points & Rewards

Except in cases involving fraud, violations of these Terms & Conditions, points calculation errors, or legal requirements, iGarden will handle points already earned by members in accordance with applicable law and relevant notices, and will avoid canceling previously earned membership benefits without reasonable grounds.

8. Disclaimer & General Provisions

8.1 System & Technical Issues

iGarden will make reasonable efforts to maintain the proper operation of the points system but does not guarantee uninterrupted or error-free service.

If points display, issuance, or redemption errors occur due to system failures, network interruptions, third-party platform issues, or other technical reasons, iGarden reserves the right to make necessary corrections after verification.

8.2 Interpretation of Terms

If these Program Terms & Conditions conflict with specific reward descriptions displayed in the Member Center, the specific terms applicable to the relevant reward and applicable law will govern.

For matters not expressly addressed in these Terms & Conditions, iGarden will handle them in a fair and reasonable manner.

8.3 Governing Law

These Terms & Conditions are subject to applicable laws. Nothing in these Terms & Conditions is intended to exclude or limit any non-waivable statutory rights that consumers may have under applicable law.

8.4 Contact Us

If you have any questions regarding the iGarden Rewards Program, your points balance, reward redemption, or membership benefits, please contact us through the following channels:

Thank you for being part of the iGarden Rewards Program!

We look forward to helping you enjoy a smarter, easier, and more rewarding Pool & Backyard Lifestyle.